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Privacy Policy



This Website Privacy Policy (the “Policy“) governs the collection, storage and use of personal information collected by Astellas Pharma Europe Ltd., the data controller, whose registered office is at 2000 Hillswood Drive, Chertsey, Surrey, KT16 0RS, UK (hereinafter “Astellas”, “we”, “our” or “us”) when you use our website (the “Website”) or in any manner described in this Policy.

1.1 The Policy provides you with details about the personal information we collect from you, how we use your personal information, and your rights to control personal information we hold about you.

What information do we collect

2.1 We collect and process your personal information in the following ways:

Information you give us

2.2 You may give us your information, including your personal information, when you browse our Website or communicate with us. Where we request information from you, we will explain why we need you to provide your information and collect the data listed in the applicable online forms or field(s) which may include:

  • Your title
  • Your name
  • Your email address
  • Your postal address
  • Your telephone number

Information we collect automatically

2.3 Astellas (or third-party data processors acting on its behalf) may also collect, store and use certain information by automated means, such as cookies and web beacons, whenever you visit our Website. The information collected by Astellas in this manner may include IP address, browser type, operating system, referring URLs, information on actions taken on a website, and dates and times of website visits. For more information on our use of cookies, please see the section headed “Cookies and other technologies” below.

2.4 We use the information we collect automatically: (i) to administer our Website for internal operations including troubleshooting purposes; (ii) to ensure that content from our Website is presented in the most effective manner for you; (iii) as part of our effort to keep our Website safe and secure; and (iv) for the purposes of aggregate statistics or reporting purposes (for example, aggregate information about which Website browsers our visitors use, the aggregate number of visitors to our Website).

How we use the information we collect

3.1 We may use your information with your consent (where necessary) for the following purposes:

a) to make this Website available to you and to provide you with content which is tailored to your individual tastes;

b) to provide you with services that you request and to respond to any enquiries you may submit through the Website; and

c) to provide you with service messages, including messages notifying you about changes to our terms, conditions and policies;

d) to sending you updates, newsletters, information about events or other communications that we think may interest you.

Information we share

4.1 We may disclose your information to other companies within our group of companies (a list of Astellas affiliated companies is available here) and agents working on our behalf strictly for the purposes of administering this Website.

4.2 We may also share or disclose your information: (1) when explicitly requested by you; (2) when it is necessary to involve a third party service provider in order to facilitate or extend our services; (3) when required by a court order or any legal or regulatory requirement; (4) to enforce our Website terms of use; (5) to ensure the safety and security of our users and third parties; (6) to protect our rights and property and the rights and property of third parties; or (7) to a third party that purchases, or to which we transfer, all or substantially all of our assets and business. We will use reasonable efforts to ensure that such third party uses your information in a manner consistent with this Policy.

Retention of your information

5.1 We only retain your information for as long as is necessary for us to use your information as described above or to comply with our legal obligations. However, please be advised that we may retain some of your information after you cease to use our Website, for instance if this is necessary to meet our legal obligations.

Links to other Websites

6.1 This Website may, from time to time, contain links to and from other websites which are outside our control and are not covered by this Policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours. Please note that these other sites have their own privacy policies and accordingly we cannot accept any responsibility or liability for such policies.


7.1 We maintain a number of safeguards to protect the information you provide to us through our Website against unauthorized disclosure, use, alteration, or destruction. Please note, however, that perfect security does not exist on the Internet. Therefore, while we endeavour to protect your information, when data is transferred over the Internet it may potentially be accessed and used by unauthorised parties.

Internet-based transfers

8.1 Given that the Internet is a global environment, using the Internet to collect and process your information necessarily involves the transmission of data on an international basis. We may share your information with other Astellas group companies and service providers (on the basis of our Intra-Group Data Transfer Agreement or the EU Standard Contractual Clauses) for the purposes described in this Policy, some of whom may be based in international territories (e.g. Japan and the United States) which have data protection standards that are different to those in your country of residence. If any of the data collected through our Website is shared with other Astellas group companies and service providers, we will ensure that the appropriate contractual and/or other security measures are complied with. We will also take steps to ensure that all information collected through our Website is treated securely and in accordance with this Policy at all times.

Your Rights

9.1 Subject to applicable local law, Astellas will provide users with access to their data and allow them to request that their information be corrected, updated, blocked or deleted where it is inaccurate, outdated or obsolete. If you require access to your information we hold about you, please send your request in writing with a proof of identity to the address set out below. Where legally permitted, any request may be subject to a prescribed fee in order to meet our costs in providing you with details of the information we hold about you.

9.2 If you wish to receive any communications from us, please follow the relevant instructions that will be provided on our Website and/or in such communications. You will then be given the opportunity to either opt-in or opt-out of receiving any communications depending on the applicable local law.

Cookies and other technologies

10.1 We collect information through the use of “cookies” on some of our Website pages. What are cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information.

Cookies set by the website owner (in this case, Astellas) are called “first party cookies”. Cookies set by parties other than the website owner are called “third party cookies”. Third party cookies enable third party features or functionality to be provided on or through the website (e.g. like advertising, interactive content and analytics). The parties that set these third party cookies can recognise your computer both when it visits the website in question and also when it visits certain other websites.

10.2 Why do we use cookies?

We use first party and third party cookies for several reasons. Some cookies are required for technical reasons in order for our Websites to operate, and we refer to these as “essential” or “strictly necessary” cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Websites. Third parties serve cookies through our Websites for advertising, analytics and other purposes. This is described in more detail below.

The specific types of first and third party cookies served through our Websites and the purposes they perform are described in the table below [(please note that the specific cookies served may vary depending on the specific Website you visit)]:

Types of cookie Which cookies and who serves these cookies. How to refuse
Essential website cookies: These cookies are strictly necessary to provide you with services available through our Websites and to use some of its features, such as access to secure areas. Cookie Notice (served by dFactory) Because these cookies are strictly necessary to deliver the Websites to you, you cannot refuse them.

You can block or delete them by changing your browser settings however, as described below under the heading “How can I control cookies?”.

Performance and functionality cookies: These cookies are used to enhance the performance and functionality of our Websites but are non-essential to their use.   However, without these cookies, certain functionality (like the cookie drop down banner) may become unavailable. To refuse these cookies, please follow the instructions below under the heading “How can I control cookies?”


Analytics and customisation cookies: These cookies collect information that is used either in aggregate form to help us understand how our Websites are being used or how effective are marketing campaigns are, or to help us customise our Websites for you.


Google Analytics (served by Google). To refuse these cookies, please follow the instructions below under the heading “How can I control cookies?”


Advertising cookies: These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests.


To refuse these cookies, please follow the instructions below under the heading “How can I control cookies?”


Social networking cookies: These cookies are used to enable you to share pages and content that you find interesting on our Websites through third party social networking and other websites. These cookies may also be used for advertising purposes too.


ShareThis (served by Twitter, Facebook, Linked it and various other social Media Platforms) To refuse these cookies, please follow the instructions below under the heading “How can I control cookies?”



10.3 Do you serve targeted advertising?

Third parties may serve cookies on your computer or mobile device to serve advertising through our Websites. These companies may use information about your visits to this and other websites in order to provide relevant advertisements about goods and services that you may be interested in. They may also employ technology that is used to measure the effectiveness of advertisements. This can be accomplished by them using cookies or web beacons to collect information about your visits to this and other sites in order to provide relevant advertisements about goods and services of potential interest to you. The information collected through this process does not enable us or them to identify your name, contact details or other personally identifying details unless you choose to provide these.

10.4 How can I control cookies?

You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences by clicking on the appropriate opt-out links provided in the cookie table above.

You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our website though your access to some functionality and areas of our website may be restricted.   As the means by which you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser’s help menu for more information.

In addition, most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit or


Use of this Website by minors

11.1 If you are aged under 18 please get your parent’s/guardian’s consent before you provide information to us via our Website. Subject to applicable law, if you are aged under 16 we may ask for your parent/guardian to give their consent on your behalf. If you do not do so, we will cease to process your information as soon as we find out.

Updates to this Policy

12.1 From time to time we may update this Policy. When we do, we will publish the changes on our Website. If you do not agree with these changes, please do not continue to use our Website. If material changes are made to this Policy, we will notify you by email or by placing a prominent notice on our Website for a period of 30 days.

12.2 This Policy was last updated on 28/04/2016.

Who to contact

13.1 For questions concerning this Policy, or to request access to your information, please contact Astellas Pharma Europe Ltd. whose registered offices are at 2000 Hillswood Drive, Chertsey, Surrey, KT16 0RS, UK or at the following email address



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